Warranty & Return Policy
SUNWAYI is committed to providing our customers with the highest quality products and the friendliest customer service support, and understands that our success can only be achieved if you are completely satisfied.
All SUNWAYI products come with a 12-month warranty.
Replacements are warranted for the same warranty period as the original defective product, or 3 months after replacement, whichever is longer. After a full refund, the product warranty is void.
Reminder: Be sure to use your product as directed.
During the warranty period, SUNWAYI will (at its option) replace the product with the same or similar product free of charge if the original manufacture of the product is deemed defective in material or workmanship. Products and parts replaced under this warranty will become the property of SUNWAYI and will not be returned to you. If the product and/or parts require service after the expiration of the warranty period, you must pay all labor and parts costs. Warranty coverage ends if you sell or otherwise transfer the product.
Not covered under warranty
● Items out of warranty
● Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper handling of equipment)
● Buy from an unauthorized reseller
● Modifications to any part of the product
● Products without sufficient proof of purchase
● Lost or Stolen Product
●Damage caused by natural actions. For example: lightning strikes, tornadoes and similar situations
● Free product
● Repair by third party
● Non-quality issues (30 days after purchase)
SUWNAYI SHALL NOT BE LIABLE
DATA LOSS OF USE OF SUWNAYI PRODUCTS
Return personal items sent to SUWNAYIProcess
For repairs or returns during the warranty period, please click here to submit a warranty claim.
For purchases made through other retailers
Other retailers have different after-sales support policies. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized resale of SUNWAYI products is strictly prohibited.
For customer service, click here.